The collaboration is expected to enhance multiple facets of Waterdrop’s services, including sales support, quality assurance, risk management, and product innovation. The company’s AI-powered solutions are designed to streamline insurance processes, improve customer engagement, and optimize service quality.
As part of the integration, Waterdrop’s AI Insurance Expert has been upgraded to support multimodal interactions, including voice and text, enabling complex dialogues and strategic sales assistance. The AI system is capable of autonomously managing voice communications and consultations for various insurance products, such as accident and medical coverage. According to Waterdrop, these AI-driven interactions can last up to 50 minutes, significantly enhancing customer engagement.
Additionally, Waterdrop has launched its Large-scale AI Model Insurance Quality Inspection solution to standardize and improve insurance service quality. This advanced system utilizes contextual semantic understanding and long-text reasoning to analyze conversations, discern user intent, and evaluate emotional tone. It ensures comprehensive quality inspection across multiple communication channels, including voice interactions and enterprise WeChat chat records.
Since its inception, Waterdrop has focused on leveraging internet technology to promote inclusive insurance and drive sustainable industry growth.
Waterdrop founder and CEO Shen Peng emphasised the company’s commitment to innovation, stating:
“As part of its technology-driven strategy, Waterdrop is actively exploring the deep integration of large-scale AI models into insurance service scenarios. By accelerating product innovation and refining solutions, we aim to meet the diverse needs of users and provide more accessible and affordable healthcare services.”
Waterdrop’s AI-powered expansion is backed by strong financial growth. In 2024, the company introduced 174 insurance products, accounting for more than 92% of its total offerings. Financially, Waterdrop reported a net operating revenue of 704.1 million yuan ($97.03 million) for Q3 2024, with net profit rising by 152.6% year-over-year to 92.8 million yuan.
This strategic integration with DeepSeek underscores Waterdrop’s mission to harness AI-driven technology for enhancing insurance accessibility and affordability, setting new standards in the insurtech sector.
